Question 1

How long does delivery take?

Accepted Answer

Standard delivery takes 5-7 business days. Express delivery (1-2 days) is available for select pincodes at an additional charge.

Question 2

Do you deliver pan India?

Accepted Answer

Yes! We deliver to all major cities and 20,000+ pincodes across India. Enter your pincode on the product page to check delivery availability.

Question 3

Can I change my delivery address?

Accepted Answer

Address changes can be made within 2 hours of placing your order. Please contact us immediately at kitchenbaypvtltd@gmail.com.

Question 4

Is cash on delivery available?

Accepted Answer

Yes, COD is available for orders up to Rs. 5,000. A small convenience fee of Rs. 49 may apply.

Question 5

Are all products handcrafted?

Accepted Answer

Yes! Every product on Kitchenbay is made by skilled Indian Kitchenbays using traditional techniques passed down through generations.

Question 6

Why do handcrafted items look slightly different?

Accepted Answer

Minor variations in colour, texture, or pattern are a hallmark of genuine handmade products. These are not defects but proof of authenticity.

Question 7

Are your products food-safe?

Accepted Answer

All our cookware and dining products are certified food-safe. We work with Kitchenbays who use natural, non-toxic materials and traditional glazing methods.

Question 8

What payment methods do you accept?

Accepted Answer

We accept UPI, Net Banking, Credit/Debit Cards (Visa, Mastercard, RuPay), EMI, and Cash on Delivery.

Question 9

Is my payment information secure?

Accepted Answer

Absolutely. All transactions are encrypted with SSL and processed through PCI-DSS compliant payment gateways.

Question 10

Can I pay in EMI?

Accepted Answer

Yes, No-Cost EMI is available on orders above Rs. 3,000 on select cards from leading banks.

Question 11

What is your return policy?

Accepted Answer

Once you raise a return request, our team will review the issue and guide you through the return process. Depending on the product and reason for return, the item may be picked up or require self-shipping. If the return is due to a damaged product or size mismatch, Kitchenbay will cover the return shipping cost as per our policy. The applicable return method will be communicated after your request is approved. For complete details, please refer to our Cancellation & Refund Policy.

Question 12

How do I initiate a return?

Accepted Answer

Go to My Orders in your account, select the item, and click "Request Return". Our team will arrange a free pickup.

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