Cancellation & Refund Policy

We offer you complete peace of mind while ordering at Kitchenbay – you can return all eligible items within 48 hours of receipt of goods.

We care about your safety and hygiene, and we're happy to accept returns on unused cookware products. Please ensure that the product is unused and that the tags, boxes, and other packaging are intact.

• For stainless steel cookware, refunds or replacements are only available for issues like size mismatches, dents, or broken/missing parts.
• We do not allow refunds or replacements for correctly delivered products. Please ensure you check all product specifications before purchasing to avoid any inconvenience.

This policy helps keep all our products in perfect condition. We hope you understand and cooperate with us on this. If you have any questions or need more information, our friendly customer service team is ready to help.

Thank you for choosing us and for supporting our commitment to a safe and healthy community. For pre-paid orders, we will reverse the payment to the source. In the case of COD, we will do a NEFT payment in the registered name of the customer.

What should I do if I receive a damaged item, wrong product or missing units in my order?

If an item is damaged, missing, or incorrect, please send a photo of the outer packaging and products received to our customer care within 48 hours of receipt of the product.

We will issue either a full refund or send the same item in exchange, as per your request.

• You can cancel an order within 2 to 3 hours of placing it.
• We will only accept cancellation requests within this window from the time the order is placed.
• Orders cannot be cancelled once they have been shipped, even if within the cancellation window.
• Address changes are also allowed only if the order has not been shipped.
• You may also refuse to accept the parcel at the time of delivery. Orders will not be returned once delivered.

For Credit Card/Debit Card/Net banking transactions, the money will be refunded back to the payment method/account originally used to make the purchase. However, shipping charges will not be refunded, except when a product is received in damaged condition and the issue is verified and authorized by Kitchenbay.

For COD (Cash on Delivery) transactions, cash refunds are not possible since courier partners do not facilitate cash returns. In such cases, we will issue store credit equivalent to the product value, which can be used for future purchases. A coupon code will be generated and shared once the returned product is received at our facility.

Shipping costs (both ways) will be deducted in the following situations:

• Incorrect or outdated delivery address provided
• After 3 failed delivery attempts by the logistics company
• Package refused by the recipient

No refunds will be issued in the following cases:

• Returned products are used
• Returned products arrive damaged when shipped by the customer
• Package is lost in transit when returned by the customer
• For international orders, if the customer refuses to pay customs duties or statutory charges levied by the destination country — in such cases, the package will be forfeited

Note: Refunds will be initiated only after we receive the returned item and complete a quality check. Bank refunds usually take 10–12 business days to be processed.

• Once you raise a return request, our team will contact you to understand the specific issue and assist you accordingly. If the return is due to size mismatch or a damaged product, our team will guide you through the return process as per our policy. In such cases, you will need to courier the product via your nearest post office, and Kitchenbay will be responsible for the return shipping charges.
• For certain other products, the customer may need to arrange return shipping at their own cost and responsibility.
• The mode of return (pickup or self-shipping) will be communicated to the customer at the time of the return request.
• For returns, once your request is raised and approved by our team, you can pack the product and courier it through the nearest post office.

• We have partnered with India Post for fast and reliable delivery across India.
• All our products are shipped through India Post to ensure maximum reach, even in remote areas.
• On average, orders are shipped within 5 business days. Some made-to-order items may take longer, and timelines will be specified on the product page.
• Once shipped, a tracking number will be emailed to you.
• Delivery occurs Monday through Saturday, 9 AM to 7 PM. Public holidays and Sundays are not considered working days.